12 Tribes Lake Chelan Casino

Salary Grade: $17.00 p/hr.
Reports To: Valet Supervisor
FSLA Classification: Non-Exempt
Closing Date: OPEN UNTIL FILLED weekly reviews

Summary:

Provide valet parking and front door guest services for patrons.  Proactively approach, greet and acknowledge all patrons in a friendly, professional manner and provide quick responsive customer service.  Responsible for safe and effective transportation of guests to and from the designated locations.

 Essential Functions:

  • Greet and welcome casino valet patrons in a courteous manner.
  • Opens doors for all guests, men and women.
  • Responsible for handling all patron vehicles with the utmost care and respect.
  • Follows all departmental procedures regarding key control and valet ticket distribution.
  • Ensures safety of vehicle prior to parking by quickly checking it for damage, dents, scratches, broken glass and documents such damage on vehicle ticket.
  • Retrieves vehicles in a safe and timely manner, opens doors for guests and thanking them for coming to the casino.
  • Reports accidents or injuries to management and/or security immediately.
  • Reports unsafe conditions and anticipates hazards constantly.
  • Effectively communicates with supervisor and reports any mechanical difficulties and/or maintenance needs of all vehicles.
  • Maintains thorough written reports of all trips, number of passengers, departure and arrival times, dispatcher’s name.
  • Conducts routine safety inspections of all vehicles before and after every trip and report any problems to management.
  • Maintains company, employee, and patron confidentiality.
  • Performs other duties or special projects as assigned.

 

Knowledge, Skills, and Abilities (Minimum Qualifications):

  • Must be 18 years of age.
  • Must possess and maintain a valid Washington State Driver’s License.
  • Must be able to obtain and maintain a non-gaming permit.
  • Must have strong communication skills.
  • Must have excellent customer service relation skills.
  • Must be able to work variable hours, including evenings, weekends, holidays and possible overtime.
  • Must be able to drive an automatic and manual transmission.
  • Ability to drive and operate a vehicle.
  • Must have a good driving record and must be insurable.
  • Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or positon.
  • Ability to maintain company and employee information confidentiality.
  • Must have a current and valid non-gaming permit.

Physical Demands / Work Environment:

  • Ability to stand, walk, and run for short bursts during shift.
  • Ability of sight to recognize traffic signs, read directions/maps, and maneuver a vehicle safely.
  • Manual and finger dexterity as required to perform daily job duties.
  • Ability to frequently lift and/or move up to 35 pounds.
  • Ability to occasionally lift and/or move up to 50 pounds.
  • Ability to occasionally bend, squat and/or reach.
  • Occasionally works near or around electricity.
  • Occasionally works near or around mechanical moving parts.
  • Frequently exposed to vibration.
  • Occasionally exposed to a high level of noise in the work environment.
  • Occasionally exposed to tobacco smoke.
  • Occasionally exposed to fumes or airborne particles.
  • Frequently exposed to outside weather conditions, including variations in temperature and precipitation.
  • Ability to drive in adverse weather conditions
  • Frequently exposed to outside adverse weather conditions, including variations in temperature and precipitation.

These requirements need to be met to represent knowledge, skill and ability to perform job functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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