Website 12 Tribes Omak Casino Hotel

Salary Grade: $17.22-$23.29 DOE
Reports To: Surveillance Manager
FSLA Classification: Non-Exempt
Closing Date: OPEN UNTIL FILLED-with weekly reviews

Summary:

Distinguishing Career Factors:

This is the second and final position in the banded series.  This is a skilled position within the Surveillance department with a higher physical demand.  This position is used to observe, accurately report, and has the technical knowledge surrounding installation and maintenance of surveillance equipment.  Supervisory responsibility is typically not required in this position unless in an acting capacity.

Summary:

The Observer II is responsible for the installation and maintenance functions of the surveillance equipment. The Observer II is also responsible for ensuring the protection of casino assets utilizing clandestine surveillance of all casino operations as well as detecting and reporting any methods of cheating, theft, embezzlement, or other illegal activities throughout the gaming environment.

Essential Functions:

  • Maintains a regular maintenance/cleaning schedule for all CCTV equipment: cameras, lenses and other related equipment.
  • Maintains and operates CCTV digital surveillance system.
  • Maintains gaming logs and  inventory  lists  of  their site’s  CCTV  surveillance equipment.
  • Determines and initiates cable pathways including conduit installation.
  • Analyzes and recommends proposals for necessary CCTV system equipment replacement and upgrades.
  • Complying with all surveillance department Standard Operating Procedures (SOPs).
  • Maintains operational functions of all Surveillance equipment:  Servers, Switches,
  • Encoders, Cameras, Workstations, and any other hardware and/or software used in the operation of the Surveillance system.
  • Performs maintenance, repair, installation, modification, and upgrading of all Surveillance equipment.
  • Ensures proper functioning of all surveillance equipment, inspects and troubleshoots system components, and notifies the Surveillance Supervisor of any issues;
  • Works closely with the Surveillance Supervisor, keeping the Surveillance Supervisor advised of all pertinent information regarding the functionality of the surveillance system and its components.
  • Maintains the Surveillance Malfunction Log(s) and Surveillance Equipment Database, keeping it current and accurate.
  • Protect the assets of 12 Tribes Colville Casinos through monitoring, detecting, verifying and reporting suspicious acts and general operations of the property.
  • Research and review video evidence requested for investigations.
  • Operate cameras in the monitor room.
  • Write comprehensive and accurate reports and documentation utilizing computer programs such as CIP and Microsoft Word, Excel, and Outlook.
  • Learn and maintain working knowledge of all applicable gaming laws, and regulations as well as internal controls.
  • Assist gaming operations to maintain compliance with internal standards, regulations and gaming regulations.
  • Monitors all areas of the property at all times, identifying potential security and/or safety risks and reporting them to the appropriate individual or entity, for proper resolution.
  • Utilizes necessary equipment, to identify, record, document and report illegal, suspicious or unusual activities occurring on property.
  • Research and review disputes, locate video evidence requested for investigations by other departments and observe special surveillance assignments.
  • Operates phones, computers, DVD’s, and other surveillance equipment; input/retrieve data and take photographs.
  • Responsible for detecting equipment malfunctions or errors such as missing information.
  • Completes daily reports.
  • Maintain professional communication at all times to enhance information sharing.
  • Meets the attendance guidelines of the job, adheres to regulatory, departmental, and company policies.
  • Maintains the highest level of discretion and confidentiality while performing assignment and duties.
  • Maintains video evidence library for investigative purposes.
  • Makes suggestions and recommendations, as appropriate, with regard to possible changes in the policies and procedures of other departments, with the protection of casino assets in mind.
  • This job description does not list all of the duties of this position.  The incumbent may be instructed by management to perform other duties or to assist with special projects as assigned.

Knowledge and Abilities:

  • High School diploma or GED; AND
  • 12 months of on-the-job work experience in at least two of three major table games (Blackjack, Roulette, and Craps); AND
  • 12 months above satisfactory working experience with any of the following areas: casino operations, casino cage, casino surveillance, casino security, or table games; AND
  • 24 months experience as a Surveillance Observer I in the banded series (36 months experience as a Surveillance Observer in an outside casino environment may substitute); AND
  • 12 months above satisfactory experience with installation, repair, preventative maintenance, and troubleshooting of CCTV digital equipment; AND
  • One year of Project Management experience; AND
  • Experience with hand tools and electronic testing devices required.
  • Knowledge of state laws, gaming laws, all casino games (Class II and Class III), financial areas, Tribal Internal Control Standards (TICS), with a basic understanding of the hospitality and gaming industry.
  • Familiarity with analog and IP camera equipment and all surveillance equipment, as well as methods of installation, operation, and maintenance of each.
  • Must have the ability to read instructions and schematic diagrams.
  • Must have knowledge of applicable safety codes and standards.
  • Ability to perform assigned duties in highly interruptive conditions and constant time pressures.
  • Knowledge and ability in operating lifts up to 40 feet. Must be able to become certified within a reasonable amount of time.
  • Knowledge of card cheats and basic strategy.
  • Demonstrated knowledge of all table games.
  • Strong mathematical and accounting skills for computing table game payouts.
  • Ability of utilize proper grammar and spelling. Skill in drafting grammatically correct reports and other written documentation.
  • Ability and proficient skill in operating computers and Windows based programs.
  • Ability to utilize office equipment such as copier, fax machine, multi-line phone systems, etc.
  • Skill and ability in communicating verbally in a professional manner.
  • Ability to handle and maintain confidential information.
  • Ability to work independently for long periods of time and maintain a high level of concentration and productivity.
  • Knowledge of methods of cheating games and other related criminal activities.
  • Ability to read, interpret, and apply appropriate gaming rules, regulations, policies and procedures as well as related tribal, federal and state compact requirements.
  • Must have excellent observation and investigative skills.
  • Skill in managing time and meeting deadlines.
  • Must successfully complete and pass Title 31, Banking Secrecy Act training as required by law and policies.
  • Must be able to work variable hours, shifts, and sites including days, nights, graveyard, weekends, holidays, and overtime.
  • Must possess and maintain a valid driver’s license.
  • Must possess and maintain a valid Tribal Gaming License.

Physical Demands:

  • Ability to frequently sit, stand, and walk for prolonged periods of time.
  • Ability to frequently work near or around electricity.
  • Ability to occasionally lift up to 50 pounds individually or up to 100 pounds frequently in a team.
  • Ability to frequently push, pull, and/or move up to 50 pounds.
  • Ability to work at heights of approximately 40 feet and climb ladders.
  • Manual finger dexterity as required to perform daily job duties.
  • Frequently exposed to tobacco smoke, fumes or airborne particles.
  • Frequently exposed to high level of noise in the work environment.
  • Occasionally required to reach with hands and arms, climb or balance, and bend, stoop, kneel, crouch or crawl.
  • Sufficient vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus, and notice written and non-verbal behavior.
  • Ability to project voice to small and large audiences, carry on telephone conversations, hear and grasp verbal communications and equipment prompts.
  • Ability to comprehend complex issues.
  • Occasionally exposed to vibration.
  • Occasionally works near or around mechanical moving parts.
  • Work is performed indoors but is occasionally exposed to inclement weather.
  • Ability to drive in adverse weather conditions. 
  • These requirements need to be met to represent knowledge, skill and ability to perform job functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

These requirements need to be met to represent knowledge, skill and/or ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

CTFC IS AN INDIAN PREFERENCE EMPLOYER

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