Website 12 Tribes Omak Casino Hotel

Salary Grade: $16.16  – $21.85 p/hr. $DOE
Reports To: Security Supervisor
FSLA Classification: Non-Exempt
Closing Date: Open Until Filled

 

Summary:

The incumbent is a pivotal member of our operations which requires a high-level of integrity. Responsible for, but not limited to: the safety and protection of patrons, employees and casino property; promotes superior customer relations and a safe, friendly environment by preventing/reporting unsafe and illegal behavior within the applicable laws, guidelines, policies and procedures.

 

Essential Functions:

  • Responsible for securing and protecting company assets, team members, and guests.
  • Responds to emergencies or arranged assignments with appropriate diligence for the situation.
  • Performs perimeter checks and internal checks of building(s); systematically checks effectiveness of locks while performing checks.
  • Investigates and seeks resolutions to patron complaints and other customer service issues.
  • Observes and reports incidents, procedure violations, safety hazard violations, and criminal activities as they occur.
  • Coordinates with appropriate law enforcement agencies concerning all criminal activity taking place on Colville Gaming property, including investigations of criminal and civil violation incidents.
  • Writes and distributes incident reports to appropriate departments immediately following incident.
  • Restricts and prevents access to sensitive casino areas by unauthorized persons.
  • Transports company property and assets – e.g. machine/sports wagering kiosk drops, assets between sites, etc.
  • May prepare daily, monthly and annual paperwork and any reports according to department and company needs as assigned.
  • Removes unruly, belligerent and intoxicated persons from casino premises, as directed by casino management
  • Helps to ensure compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other applicable rules and regulations; enforces all required safety codes.
  • Maintains company, employee and patron information confidentiality.
  • Performs assigned work duties in a customer service, friendly and safe manner.
  • Operates and maintains office equipment, including but not limited to: computer, programmable telephone system, programmable fax and multi-use photocopier.
  • Performs other duties and special projects as assigned.

 

Knowledge, Skills, and Abilities (Minimum Qualifications):

  • High School Diploma or GED required.
  • Must have previous law enforcement / security experience; OR
  • Experience in a casino environment.
  • Valid Washington State Driver’s License is preferred.
  • Must be able to proficiently read, write, and speak English.
  • Must have skill in writing reports.
  • Must have excellent observation skills.
  • Must be able to possess a current and maintain a valid Tribal Gaming License.
  • Must possess certification in both CPR and basic first aid within first 90 Days.
  • Working knowledge of security systems and safety procedures preferred.
  • Must have exceptional verbal and written communication skills.
  • Must be professional at all times.
  • Must be able to express proper etiquette.
  • Ability to be fair, consistent, honest, and unbiased.
  • Must be able to follow directives and assigned schedule.
  • Must be computer literate with proficiency in Windows based programs and ability to operate general office equipment.
  • Must successfully complete required training; this includes completing formal basic security officer training
  • Cover shifts as needed and ability to work variable hours including days, evenings, weekends, and holidays.

 

Physical Demands / Work Environment:

  • Manual and finger dexterity as required to perform daily job duties.
  • Ability to frequently walk and/or stand for prolonged periods.
  • Ability to frequently sit for prolonged periods.
  • Ability to comfortably kneel and carry as needed and for long periods of time.
  • Ability to perform continuous physical exertion as needed
  • Ability to bend, squat and/or reach.
  • Ability to occasionally lift and/or move up to 35 pounds.
  • Ability to perform CPR.
  • Ability to run up several flights of stairs or sprint a few hundred yards in emergency situations.
  • Frequently exposed to a high level of noise in the work environment.
  • Ability to stay level headed and respond quickly in stressful situations
  • Frequently exposed to a stressful work environment.
  • Frequently exposed to tobacco smoke.
  • Frequently exposed to outside weather conditions, including variations in temperature and precipitation.
  • Occasionally exposed to fumes or airborne particles.
  • Occasionally exposed to toxic or caustic chemicals.
  • Occasionally exposed to bright and or flashing lights.
  • Occasionally exposed to belligerent, combative and/or intoxicated patrons.
  • Occasionally works near or around electricity.

 

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