Website 12 Tribes Lake Chelan Casino

Salary Grade: $16.17 to $21.87 p/hr. $ DOE (NE5)
Reports To: Assistant General Manager
FSLA Classification: Non-Exempt
Closing Date: Open Until Filled w/ Weekly Reviews


Responsible for player development within the Player’s Club. Responsible for the coordination and facilitation of all promotions in an effort to maximize the profitability of the Casino; performs duties in a customer service friendly, efficient and profitable manner while promoting superior staff, customer and vendor relations.  Player’s Club will be responsible of selling event tickets and promoting seasonal events.

Essential Functions:

  • Maintains strict confidentiality of all patron accounts
  • Promotes the Players Club by assisting customers through the membership process.
  • Maintains higher level of reporting knowledge & analysis within Casino Market Place (CMP) system, relating promotions and all elements of the Casinos Games & amenities in order to supply updated & accurate information and direction to patrons
  • Facilitates the flow of information from Player’s Club Manager to all team members in an accurate and timely manner.
  • Responsible for the preparation of guest lists, Player’s Club member list; promotional and advertised manifest and plans for successful follow through on guest services as required through promotional efforts of the marketing department.
  • Evaluates training and performance records of employees to determine and formulate training designed to increase employee efficiency.
  • Responsible for training employees; planning and assigning hosts/ rep’s daily duties; addressing complaints and resolving problems.
  • Ensures all applicable promotion rules and department regulations are followed
  • Provides exemplary guest service, including supplying information and direction to guest.
  • Develops players by means of personalized mailers, telecommunications and complimentary expenditures.
  • Provides assistance with bus tour coordination.
  • Produces regularly scheduled reports from Player Tracking System
  • Is thoroughly familiar with casino facilities, as well as community activities
  • Provides a safe and clean environment for our patrons.
  • Ensures compliance with all Tribal, State, Federal & NIGC regulations
  • Performs other duties and special projects as assigned.
  • Works closely with other Departments & Managers
  • Operates point-of-sale system, including money handling and generating daily reports.
  • Greet patrons attending the entertainment events
  • Must be familiar with the program flow, rules and regulations of the event and entry or exit points of the event center.
  • Examine tickets or passes to exits or provide other instructions or assistance in case of emergency.
  • Count and record number of tickets collected
  • Promotes good employee relations by conducting themselves in a professional manner and being supportive
  • Work closely in a positive manner with other employees and guests to ensure an enjoyable guest experience and working environment
  • Assists in all promotional events as directed.
  • Professional appearance is required at all time.

Knowledge, Skills, and Abilities (Minimum Qualifications):

  • High School Diploma or GED required.
  • Minimum two (2) years of slots, marketing, customer and/or casino experience.
  • Assists with personnel functions, such as: interviewing, hiring, orientation, training, development, supervision, delegations, evaluations and disciplinary actions; will perform these functions in a timely manner.
  • Will prepare payroll for accounting and any other reports according to department and company needs.
  • Investigate and resolve patron complaints regarding customer service issues.
  • Ensure compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other rules and regulations; will also enforce all required safety codes.
  • Maintain company, employee, and patron confidentiality.
  • Must be computer literate with proficiency in Windows based programs.
  • Proficient English Skills including; grammar, spelling, punctuation and vocabulary.
  • Excellent written and oral communication skills.
  • Ability to read, analyze, and interpret reports, memo’s and letters.
  • Ability to add, subtract, multiply, and divide; also will compute fractions, rates, ratios and percentages to interpret & demonstrate various marketing data and reports.
  • Excellent organizational skills.
  • Willing to work various shifts including evenings, holidays, weekends, and overtime.
  • Perform other duties and special projects as assigned.
  • Must be able to obtain a valid Tribal Gaming License/Class III.

 Physical Demands / Work Environment:

  • Manual and finger dexterity as required to perform daily job duties.
  • Ability to frequently lift and/or move up to 35 pounds.
  • Ability to occasionally lift and /or move up to 50 pounds.
  • Ability to frequently sit for prolonged periods of time.
  • Ability to frequently walk or stand for prolonged periods of time.
  • Ability to frequently bend, squat and reach.
  • Frequently exposed to a high level of noise in the work environment.
  • Frequently exposed to tobacco smoke,
  • Occasionally exposed to outside weather conditions, including variations in temperature and precipitation.
  • May be exposed to belligerent, combative and/or intoxicated patrons.

These requirements need to be met to represent knowledge, skill and/or ability to perform job functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



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