Website 12 Tribes Coulee Dam Casino

Salary Grade: $16.17 p/hr. + TIPS NE5 (CDC)
Reports To: EGD Manager
FSLA Classification: Non-Exempt
Closing Date: OPEN UNTIL FILLED w/weekly reviews


Assists with the supervision and operation of the Slots/EGD department; provides staff with effective guidance and assistance in regards to accomplishing the goals and objectives of the Slots/EGD department; performs duties in a customer service friendly, efficient and profitable manner that promotes superior staff, customer and vendor relations, while maintaining the cultural philosophies of Colville Gaming; may act in the place of the Slots/EGD Manager when assigned.

Essential Functions:

  • Assists with personnel functions, such as: interviewing, hiring, orientation, training, development, supervision, delegations, evaluations and disciplinary actions; will perform these functions in a timely manner.
  • Manages inventory issues, including: ordering supplies, inventory control and equipment maintenance.
  • Prepares, and ensures the preparation of, daily, weekly, monthly and annual paperwork and any reports according to department and company needs; this may include some payroll and other administrative duties.
  • Investigates and resolves patron complaints regarding customer services issues.
  • Assists in evaluating and defining problems, collect data and resolve department operational issues.
  • Knowledge of all current and upcoming promotions and involves the department with casino promotional programs.
  • Ensures compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other applicable rules and regulations; will also enforce all required safety codes.
  • Assists with Slot Tournament.
  • In the event of a machine malfunction, will be responsible for opening the machine and assigns staff for repairs.
  • Maintains company, employee and patron information confidentiality.
  • Must be able to work all shifts, weekends, overtime, holidays, and at special events as needed.
  • Will cover shifts when needed.
  • Assists in training newly hired employees.
  • Prepares staff schedules, including the scheduling of any necessary employee training and ensuring the training requirements are met.
  • Maintain cleanliness of work station, which includes, but is not limited to, gaming machines, the MT podium, EGD office, etc.
  • Operates and maintains office equipment, including but not limited to: computer, programmable telephone system, programmable fax and multi-use photocopier.
  • Performs work duties in a professional manner.
  • Demonstrates initiative in fulfilling guest’s needs and addressing potential issues.
  • Performs other duties and special projects as assigned

Knowledge and Abilities:

  • High School Diploma or GED.
  • College degree in a related field preferred.
  • Supervisory experience in a casino environment preferred.
  • Minimum one year of EGD experience.
  • Must successfully complete Title 31 Banking Secrecy Act training.
  • Must be able to obtain and maintain a valid Tribal Gaming License.
  • Must obtain and maintain a valid Class 13 MAST permit. Must successfully pass TIPS training as required.
  • Must be computer literate with proficiency in Windows based programs.
  • Ability to maintain a high level of professionalism; treats others with respect and consideration regales of their status or position.
  • Working knowledge of SDS is preferred.
  • Effective written, verbal and non-verbal communication skills.
  • Ability to work closely, productively, and professionally with other individuals in a team environment to fulfill duties/assignments.
  • Must have good organizational skills and be able to complete clerical duties quickly and accurately.
  • Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language.
  • Ability to be fair, consistent, honest, and unbiased.
  • Ability to take initiative and be proactive in the duties of the position.
  • Must be able to work variable hours, including days, evenings, weekends, holidays and possible overtime.

Physical Demands:

  • Manual and finger dexterity as required to perform daily job duties.
  • Ability to frequently lift and/or move more than 50 pounds.
  • Ability to occasionally sit for prolonged periods of time.
  • Ability to frequently walk and/or stand for prolonged periods of time.
  • Ability to frequently bend, squat and/or reach.
  • Ability to comprehend complex issues.
  • Ability to be given verbal and written instruction and apply the instruction accurately.
  • Sufficient visual acuity to write, recognize printed materials, computer screen, and notice non-verbal behavior.
  • Speech and hearing ability to project voice to small and large audiences, carry on telephone/radio conversations, hear and grasp verbal communications and equipment prompts.
  • Frequently exposed to a high level of noise in the work environment.
  • Frequently exposed to tobacco smoke, fumes or airborne particles.
  • Frequently exposed to toxic or caustic chemicals.
  • Frequently works near or around electricity.
  • Occasionally works near or around mechanical moving parts.
  • Occasionally exposed to vibration.

These requirements need to be met to represent knowledge, skill and/or ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


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