Website 12 Tribes Coulee Dam Casino

Salary Grade: $14.54 p/hr. + TIPS
Reports To: EGD Manager
FSLA Classification: Non-Exempt


Responsible for the operation of the Slots/EGD department within the assigned area; performs duties in a customer service friendly, efficient and profitable manner that promotes superior staff, customer and vendor relations

Essential Functions:

  • Accurately explains winning combinations (pay tables) to the patrons and verifies/processes jackpots.
  • Performs paper fills (tickets) as needed on machines.
  • Opens, maintains, and closes impress bank accurately.
  • Corrects minor technical problems with slots machines.
  • Immediately reports any suspicious behavior by either guests or employees to a manager/supervisor.
  • Helps to resolve patron complaints regarding customer services issues.
  • Assists newly trained employees.
  • Ensures compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other applicable rules and regulations; will also enforce all required safety codes.
  • In the event of machine malfunction, will repair machine and notify repair personnel if needed.
  • Maintains company, employee and patron information confidentiality.
  • Performs other duties and special projects as assigned.
  • Variances will be penalized.

Knowledge and Abilities:

  • High School Diploma or GED required
  • 1 yr of successful customer service experience preferred.
  • 6 months of money handling experience preferred.
  • Cash handling and customer service experience preferred.
  • Must be able to obtain a valid Tribal Gaming License.
  • Must successfully complete Title 31, Banking Secrecy Act training.
  • Ability to work variable hours, including days, evenings, weekends, holidays and possible overtime.
  • May be required to obtain a Liquor Control Board permit (Class 12 or Class 13).
  • May be required to obtain a Food Handlers permit.

Physical Demands:

  • Manual and finger dexterity as required to perform daily job duties.
  • Ability to frequently walk and/or stand for prolonged periods of time.
  • Ability to frequently lift and/or move up to 30 pounds.
  • Ability to frequently bend, squat and/or reach.
  • Frequently works near or around electricity.
  • Occasionally works near or around moving mechanical parts.
  • Occasionally exposed to vibration.
  • Frequently exposed to a high level of noise in the work environment.
  • Frequently exposed to tobacco smoke.

These requirements need to be met to represent knowledge, skill and/or ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


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