Website 12 Tribes Omak Casino Hotel

Salary Grade: $15.39-$20.81 p/hr. $DOE (NE2)
Reports To: Group Sales Manager
FSLA Classification: Non-Exempt
Closing Date: OPEN UNTILL FILLED w/ weekly reviews


Coordinates all food and beverage services within the Group Sales department. Will be responsible for all aspects of banquets front of house and will plan, prepare, and execute banquet activities with a goal of ensuring that guests have a favorable banquet experience.

Essential Functions:

  • Coordinates with meeting planners and Group Sales team prior to event to ensure requirements are being met.
  • Read and interpret banquet event orders making sure all information is accurate and available for staff including, but not limited to: guest counts, serve times, menu selections, audio/visual and any other special requests are prepared on time.
  • Continually monitors banquet function(s) as assigned and informs Group Sales team of any problems that need to be addressed; interact with the client to respond to any specials requests or last-minute adjustments.
  • Continually works with all kitchen staff to ensure that food items are appropriately cooked and delivered in a timely manner; act as liaison to the food and beverage staff, letting them know what food may need to be replenished.
  • Responsible for overseeing all food and beverage is presented well, served and removed from banquet at the proper times.
  • Continually ensures that all rented linen is properly bagged and shipped back, all in house linen is placed in proper bins to be washed.
  • Responsible for banquet setup, teardown, clean up and decorating of banquet rooms before, during, and after all banquets, as well as the general maintenance of banquet areas; responsible for the cleanliness and sanitation of the entire work area.
  • Always demonstrates the ability to properly resolve guest complaints or refers the concern to the Group Sales team.
  • Attends BEO meeting(s) in the absence of the Group Sales team.
  • Provides excellent internal and external guest services, treating all guests with courtesy and consideration at all times.
  • Cooperates and communicates with all employees, always exhibiting mutual respect and consistently projecting a positive, helpful image and attitude; contributes to a team effort and accomplishes related results as required.
  • Inventories and stores supplies and equipment.
  • Remains up-to-date on property events and hours of operation for all property amenities
  • Performs other duties and other projects as assigned.

Knowledge and Abilities:

  • Must be at least 18 years old.
  • High school diploma or general education degree (GED).
  • A minimum of 1 year leadership experience in a large banquet or catering operation, or 3 years’ experience as a lead or trainer in a large, full service restaurant and bar operation.
  • Washington State Food Handlers Card.
  • Class 12 Mixologist Permit/ Class 13 Alcohol Server Permit.
  • Must successfully pass TIPS training within orientation period.
  • Must be able to obtain a valid non-gaming permit.
  • Must be computer literate and proficient with MS products.
  • Must have excellent communication skills (verbally, non-verbally, and in written format).
  • Maintains company, employee and patron information with confidentiality.

Physical Demands:

  • Manual and finger dexterity as required to perform daily job duties.
  • Ability to frequently walk and/or stand for prolonged periods of time.
  • Ability to frequently lift and/or move up to 50 pounds.
  • Ability to occasionally drag, push and/or pull up to 150 pounds.
  • Ability to occasionally bend, squat and/or reach.
  • Occasionally works near or around electricity.
  • Occasionally works near or around mechanical moving parts.
  • Occasionally exposed to toxic or caustic chemicals.
  • Occasionally exposed to a high level of noise in the work environment.
  • Occasionally exposed to tobacco smoke.
  • Occasionally exposed to fumes or airborne particles.
  • Regularly required to stand for extensive periods of time, walk and sit.

These requirements need to be met to represent knowledge, skill and/or ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


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