Salary Grade: $14.45 p/hr. Reports To: Security Supervisor FSLA Classification: Non-Exempt Closing Date: April 7, 2021
The incumbent is a pivotal member of our operations which requires a high-level of integrity. Responsible for, but not limited to: the safety and protection of patrons, employees and casino property; promotes superior customer relations and a safe, friendly environment by preventing/reporting unsafe and illegal behavior within the applicable laws, guidelines, policies and procedures.
Responsible for securing and protecting company assets, team members, and guests.
Responds to emergencies or arranged assignments with appropriate diligence for the situation.
Performs perimeter checks and internal checks of building(s); systematically checks effectiveness of locks while performing checks.
Investigates and seeks resolutions to patron complaints and other customer service issues.
Observes and reports incidents, procedure violations, safety hazard violations, and criminal activities as they occur.
Coordinates with appropriate law enforcement agencies concerning all criminal activity taking place on Colville Gaming property, including investigations of criminal and civil violation incidents.
Writes and distributes incident reports to appropriate departments immediately following incident.
Restricts and prevents access to sensitive casino areas by unauthorized persons.
Transports company property and assets.
May prepare daily, monthly and annual paperwork and any reports according to department and company needs as assigned.
Removes unruly, belligerent and intoxicated persons from casino premises, as directed by casino management
Helps to ensure compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other applicable rules and regulations; enforces all required safety codes.
Maintains company, employee and patron information confidentiality.
Performs assigned work duties in a customer service, friendly and safe manner.
Operates and maintains office equipment, including but not limited to: computer, programmable telephone system, programmable fax and multi-use photocopier.
Performs other duties and special projects as assigned.
Knowledge and Abilities:
High School Diploma or GED required.
Must have previous law enforcement / security experience; OR
Experience in a casino environment.
Must possess a current and valid Washington State Driver’s License.
Must be able to proficiently read, write, and speak English.
Must have skill in writing reports.
Must have excellent observation skills.
Must be able to possess a current and maintain a valid Tribal Gaming License.
Must possess certification in both CPR and basic first aid within first 90 Days.
Working knowledge of security systems and safety procedures preferred.
Must have exceptional verbal and written communication skills.
Must be professional at all times.
Must be able to express proper etiquette.
Ability to be fair, consistent, honest, and unbiased.
Must be able to follow directives and assigned schedule.
Must be computer literate with proficiency in Windows based programs and ability to operate general office equipment.
Must successfully complete required training; this includes completing formal basic security officer training
Cover shifts as needed and ability to work variable hours including days, evenings, weekends, and holidays.
Ability to drive in adverse weather conditions.
Manual and finger dexterity as required to perform daily job duties.
Ability to frequently walk and/or stand for prolonged periods.
Ability to frequently sit for prolonged periods.
Ability to comfortably kneel and carry as needed and for long periods of time.
Ability to perform continuous physical exertion as needed
Ability to bend, squat and/or reach.
Ability to occasionally lift and/or move up to 35 pounds.
Ability to perform CPR.
Ability to run up several flights of stairs or sprint a few hundred yards in emergency situations.
Frequently exposed to a high level of noise in the work environment.
Ability to stay level headed and respond quickly in stressful situations
Frequently exposed to a stressful work environment.
Frequently exposed to tobacco smoke.
Frequently exposed to outside weather conditions, including variations in temperature and precipitation.
Occasionally exposed to fumes or airborne particles.
Occasionally exposed to toxic or caustic chemicals.
Occasionally exposed to bright and or flashing lights.
Occasionally exposed to belligerent, combative and/or intoxicated patrons.
Occasionally works near or around electricity.
These requirements need to be met to represent knowledge, skill and/or ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Drug test required in accordance with CTFC policy. CTFC is an Indian preference employer.