12 Tribes Colville Casinos Employment

Summary:

Responsible for the safety and protection of patrons, employees and casino property; promotes superior customer relations and a safe, friendly environment by preventing unsafe and illegal behavior.

Essential Functions:

• Performs perimeter checks and internal checks of building(s); systematically checks effectiveness of locks while performing checks.

• Investigates and seeks resolutions to patron complaints and other customer service issues.

• Observes and reports incidents, procedure violations, safety hazard violations and criminal activities as they occur.

• Coordinates with appropriate law enforcement agencies concerning all criminal activity taking place on CTFC Gaming property, including investigations of criminal and civil violation incidents.

• Writes and distributes incident reports to appropriate departments.

• Restricts and prevents access to sensitive casino areas by unauthorized persons.

• Transports company property and assets.

• Removes unruly, belligerent and intoxicated persons from casino premises, as directed by casino management

• Helps to ensure compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other applicable rules and regulations; enforces all required safety codes.

• Maintains company, employee and patron information confidentiality.

• Performs assigned work duties in a customer service friendly and safe manner.

• Performs other duties and special projects as assigned.

• Will cover when needed and be available for all work shifts.
   

Knowledge and Abilities:

• High School Diploma or GED required.
• Previous law enforcement / security experience desired, preferably in a casino environment.
• Working knowledge of security systems and safety procedures preferred.
• Must be computer literate; proficiency in Windows based programs preferred.
• Must have excellent communication skills.
• Must possess a current and valid Tribal Gaming License.
• Must possess certification in both CPR and basic first aid within first 90 Days. 
• Must possess a current and valid Washington State Driver’s License.
• Must successfully complete required training; this includes completing formal basic security officer, Target Solutions Basic Security Officer training, and SOCS training.

Physical Demands:

• Manual and finger dexterity as required to perform daily job duties.

• Ability to frequently walk or stand for prolonged periods of time.

• Ability to occasionally bend, squat and reach.

• Frequently exposed to a high level of noise in the work environment.

• Ability to frequently lift and/or move up to 35 pounds.

• Frequently exposed to tobacco smoke.

• Frequently exposed to outside weather conditions, including variations in temperature and precipitation.

• Occasionally exposed to fumes or airborne particles.

• Occasionally exposed to toxic or caustic chemicals.

• May be exposed to belligerent, combative and/or intoxicated patrons.

  These requirements need to be met to represent knowledge, skill and/or ability to perform job functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.