A Security Officer protects casino property from vandalism, theft, and other illegal activity. Officers may do this while patrolling the grounds or while stationed at a various positions. Interacting with the general public is a regular routine. Officers are expected to assist guests whenever asked. The incumbent in this position is responsible to promote positive guest relations through prompt, courteous, and efficient service.
Performs systematic perimeter and internal checks of building(s).
Investigates and seeks resolutions to patron complaints and other customer service issues.
Observes and reports incidents, procedure violations, safety hazard violations and criminal activities
as they occur or when notified.
Coordinates with appropriate law enforcement and regulatory agencies concerning all criminal
activity taking place on Gaming property, including investigations of criminal and civil violation
Writes and distributes incident reports and other related documentation to appropriate departments.
Restricts and prevents access to sensitive casino areas by unauthorized persons.
Transports company property and assets.
Removes unruly, belligerent and intoxicated persons from casino premises, as directed by casino
Helps to ensure compliance with all departmental, company, gaming, state and federal laws,
policies, procedures and any other applicable rules and regulations; enforces all required safety
Monitors front entrance, checks bags, ID,ect., in a customer service friendly manner.
Maintains company, employee and guest safety, adhering to strict confidentiality.
Manage and maintain current barring and exclusions.
May handle, verify, and escort during daily EGD and Table Games drop.
May participates in drop functions.
Performs assigned work duties in a customer service friendly and safe manner
Performs other duties and special projects as assigned.
High School Diploma or GED required.
Previous security experience desired, preferably in a casino environment.
Working knowledge of security systems and safety procedures preferred.
Must be computer literate; proficiency in Windows based programs.
Strong verbal and written communication skills required.
Must have the ability to learn and understand radio traffic codes.
Must possess a current and valid Tribal Gaming License.
Must possess certification in both CPR and basic first aid within first 90 days.
Must possess a current and valid Washington State Driver’s License and be eligible for company
Must be able to work variable hours, including days, evenings, weekends, holidays and possible
Must successfully complete required training; this includes completing formal basic security officer
and casino security training within 90-days of hire date.
Manual and finger dexterity as required to perform daily job duties.
Ability to frequently walk or stand for prolonged periods of time.
Ability to occasionally bend, squat and reach.
Frequently exposed to a high level of noise in the work environment.
Ability to frequently lift and/or move up to 35 pounds.
Frequently exposed to tobacco smoke.
Frequently exposed to outside weather conditions, including variations in temperature and
Occasionally exposed to fumes or airborne particles.
Occasionally exposed to toxic or caustic chemicals.
May be exposed to belligerent, combative and/or intoxicated patrons.
These requirements need to be met to represent knowledge, skill and/or ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Drug test required in accordance with CTFC policy. CTFC is an Indian preference employer.