Salary Grade: $14.31-$19.36 DOE Reports To: Front Office Manager FSLA Classification: Non-Exempt Closing Date: July 27, 2020
Responsible for reconciling hotel paperwork, posting to guest accounts, closing the day, greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information and settling guest accounts for the Hotel.
Audit hotel paperwork to ensure the day has balanced.
Post room charges and taxes to guest accounts.
Verifies all account postings and balances.
Verifies all hotel paperwork is correct and balance.
Runs preliminary reports.
Processes no shows and close of day.
Stocks the front desk with daily supplies.
Register arriving guests while implementing TRC service standards.
Settle guest accounts with the ability to make good business decisions regarding discounts.
Must be knowledgeable in making reservations.
Greet guests and provide door service and bell/valet service when needed.
Ability to operate multi-line phone.
Provide guests with information on local attractions.
Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
Remains current on room rates, room availability and emergency procedures.
Remains current on groups and property events.
Direct workflow of Guest Service Attendants regarding guest luggage and amenity needs.
Ensure delivery of hotel amenities to guest rooms, upon their request.
Ensures management is aware of guest special requests or needs. Ensures guests & groups: profiles are properly noted in the Micros Property Management System for action by the appropriate hotel department prior to check-in.
Maintain appearance standards as outlined in departmental and 12 Tribes Resort and Casino policies.
Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.
Communicate effectively both orally and in writing.
Maintain a good attendance record.
Other duties as directed by management.
Is detailed and able to multi-task effectively in order to accomplish various tasks throughout the day while keeping the guest experience in mind at all times.
Demonstrates genuine passion for creating memorable experiences for others and truly connecting with guests and fellow team members.
Enjoys discovering opportunities to go the extra mile and do whatever it takes to make someone’s day.
Works with highly sensitive information, maintains confidentiality and discretion in all areas, including planning and promotional procedures and guest information files.
Knowledge and Abilities:
Must be at least 18 years of age.
High school diploma or equivalent.
Accounting, front desk, reservations, PBX, bell staff and valet training or similar experience.
Computer experience essential, including all windows applications. Prefer individual that is proficient in Micros Property Management software.
Good organization and administration skills required.
Fluency within data base programs preferred.
Ability to work without supervision, to organize and track multiple projects with large amounts of detail necessary.
Ability to meet deadlines, and work well in pressure situations.
This position is subject to pre-employment drug testing and criminal history background check which may include fingerprinting.
Must receive and maintain a valid gaming license from the Tribal Gaming Commission.
Tribal preference will be observed in the hiring process.
Able to project a professional manner at all times.
Must be able to work in smoke-filled environment.
Must be able to work all shifts, weekends, holidays & special events as needed.
Frequently required to stand, walk, sit: use hands to finger, handle, or feel: reach with
hands and arms: climb or balance and stoop, kneel, crouch, or crawl.
Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50
Must be able to stand and/or sit for long periods of time.
These requirements need to be met to represent knowledge, skill and/or ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Drug test required in accordance with CTFC policy. CTFC is an Indian preference employer.