12 Tribes Colville Casinos News

WE'RE OPEN!

Casino Hours | 8AM-2AM

All 12 Tribes Colville Casinos properties, 12 Tribes Resort Casino in Omak, 12 Tribes Mill Bay Casino in Manson, and 12 Tribes Coulee Dam Casino in Coulee Dam, put into place specific health and wellness measures to prepare a safe place for reopening. Those measures can be found below;

12 Tribes Resort Casino
Mill Bay Casino
Coulee Dam Casino
Frequently Asked Questions

12 Tribes Resort Casino

Upon Entry

  • Patrons understand they will be checked for an elevated temperature. Patrons with a temperature of 100.5 degrees F or higher, or showing any other symptoms of COVID-19, will be asked to visit another time
  • Although masks and gloves are not required for Patrons, 12 Tribes Colville Casinos strongly encourages their use. A limited supply will be available
  • Patrons acknowledge the contagious nature of COVID-19 and voluntarily assume the risk of exposure to, or infection by COVID-19
  • Must be or become a Player’s Advantage Club Member
  • Must use Player’s Advantage Club card while playing

Cleaning Precautions

  • 12 Tribes Colville Casinos staffs a 24-hour Facility Department
  • Hand-sanitation stations are available for Team Member and Patron use throughout the facility
  • High traffic areas will be cleaned regularly
  • Deep Cleaning is being completed between the hours of 2AM-8AM

Temporary Touchpoint Changes

  • Cage/Player’s Advantage Club | 8AM-2AM
  • Beverage Stations Are Temporarily Unavailable
  • Valet and Shuttle Service is Temporarily Closed
  • Table Games is Temporarily Closed
  • Renew Spa is Temporarily Closed
  • Limited Food & Beverage Options
  • Fitness Center/Pool Area Are Temporarily Closed
  • Large Gatherings are postponed/cancelled including entertainment, events, meetings, and concerts
  • Hotel Room Service is Temporarily Unavailable

Social Distancing

  • Two placards per Patron will be provided at the door to ensure safe social distancing practices and ensure a variety of slot machine options
  • Plexiglas had been installed at key, high traffic locations
  • We ask that Patrons not gather in a group and social distance as much as possible
  • Team Members are required to wear face coverings in all public areas

Mill Bay Casino

Upon Entry

  • Patrons understand they will be checked for an elevated temperature. Patrons with a temperature of 100.5 degrees F or higher, or showing any other symptoms of COVID-19, will be asked to visit another time
  • Although masks and gloves are not required for Patrons, 12 Tribes Colville Casinos strongly encourages their use. A limited supply will be available
  • Patrons acknowledge the contagious nature of COVID-19 and voluntarily assume the risk of exposure to, or infection by COVID-19
  • Must be or become a Player’s Advantage Club Member
  • Must use Player’s Advantage Club card while playing

Cleaning Precautions

  • 12 Tribes Colville Casinos staffs a 24-hour Facility Department
  • Hand-sanitation stations are available for Team Member and Patron use throughout the facility
  • High traffic areas will be cleaned regularly
  • Deep Cleaning is being completed between the hours of 2AM-8AM

Temporary Touchpoint Changes

  • Cage/Player’s Advantage Club | 8AM-2AM
  • Beverage Stations Are Temporarily Unavailable
  • Valet and Shuttle Service is Temporarily Closed
  • Table Games is Temporarily Closed
  • Limited Food & Beverage Options
  • Large Gatherings are postponed/cancelled including entertainment, events, meetings, and concerts

Social Distancing

  • Two placards per Patron will be provided at the door to ensure safe social distancing practices and ensure a variety of slot machine options
  • Plexiglas had been installed at key, high traffic locations
  • We ask that Patrons not gather in a group and social distance as much as possible
  • Team Members are required to wear face coverings in all public areas

Coulee Dam Casino

Upon Entry

  • Patrons understand they will be checked for an elevated temperature. Patrons with a temperature of 100.5 degrees F or higher, or showing any other symptoms of COVID-19, will be asked to visit another time
  • Although masks and gloves are not required for Patrons, 12 Tribes Colville Casinos strongly encourages their use. A limited supply will be available
  • Patrons acknowledge the contagious nature of COVID-19 and voluntarily assume the risk of exposure to, or infection by COVID-19
  • Must be or become a Player’s Advantage Club Member
  • Must use Player’s Advantage Club card while playing

Cleaning Precautions

  • 12 Tribes Colville Casinos staffs a 24-hour Facility Department
  • Hand-sanitation stations are available for Team Member and Patron use throughout the facility
  • High traffic areas will be cleaned regularly
  • Deep Cleaning is being completed between the hours of 2AM-8AM

Temporary Touchpoint Changes

  • Cage/Player’s Advantage Club | 8AM-2AM
  • Beverage Stations Are Temporarily Unavailable
  • Limited Food & Beverage Options
  • Large Gatherings are postponed/cancelled including entertainment, events, meetings, and concerts

Social Distancing

  • Two placards per Patron will be provided at the door to ensure safe social distancing practices and ensure a variety of slot machine options
  • Plexiglas had been installed at key, high traffic locations
  • We ask that Patrons not gather in a group and social distance as much as possible
  • Team Members are required to wear face coverings in all public areas

Frequently Asked Questions

Question: How do I get my Win/Loss Statement?

Answer: Win/Loss statement request forms can be downloaded here. Once you fill it out, please print and notarize the form before mailing it here to us at:

Colville Casinos Headquarters
729 Jackson St.
Omak, WA  98841

Question: What if my free play expires while 12 Tribes Colville Casinos is temporarily closed including my direct mail offers?

Answer: We are in the process of finalizing additional program benefits including weekly and monthly offers, special events, promotions and other property specific benefits and will be in touch with the details as soon as they are available.

Question: I had vouchers or slot tickets that expired during the temporary closure, can I still redeem them upon opening?

Answer: Please bring your vouchers or tickets that may have expired during the closure to one of our Slot Managers or Slot Supervisors on the Gaming floor for review.

Question: What about my PAC card status?

Answer: We will continue to upgrade club tiers monthly, however, we will postpone our downgrade from April 1st to July 1st. So the status you currently have will remain when we reopen and you can enjoy all the benefits of that status.

Question: Are your April casino promotions cancelled?

Answer: All April casino promotions and events are currently cancelled or postponed during this temporary closure period. We will provide updates via our website, social media and mail where applicable, as more information becomes available.  

Question: What happens to my PAC card while you’re closed?

Answer: Your PAC card will remain active during the temporary closure. All point and ticket balances will be kept in your account.

Question: What happens to my PAC card once you reopen?

Answer: Points that were accumulated prior to the temporary closure can be redeemed as usual. We will not be expiring points that may have expired during our closure for a period of time after we are open.

Question: Are you cleaning all of your sites?

Answer: We have increased preventative measures including increasing cleaning schedules and protocols in areas where germs or viruses can be transmitted, making sanitization stations available throughout the property and issuing guidance to team members to promote social distancing. While we are temporarily closed, we will continue to thoroughly clean public and employee spaces.    

Question: I heard someone tested positive for COVID-19 at the casino? 

Answer: There have been no confirmed cases of positive coronavirus at 12 Tribes Colville Casinos.

Question: What if I had a group or hotel room booked during your closure, will I receive a full refund?

Answer: All group and room bookings have been cancelled with no penalties. This includes rooms booked via the Front Desk, Reservations, our Website, and Expedia.

Thank you for your patience and support!